Privacy Policy

1. About This Policy

Maple Leaf Celebrations (“we”, “our”, or “us”) operates the website mapleleafcelebrations.com. This Privacy Policy explains how we collect, use, store, and protect any personal information you share with us when you use our website or contact us regarding our services.

We are committed to protecting your privacy in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect information you provide directly to us when you:

• Complete and submit our contact or event enquiry form
• Send us an email directly
• Call us by telephone
• Communicate with us as part of an ongoing event planning engagement

The types of information we may collect include: your full name, email address, telephone number, event details (such as event date, location, and guest count), and any additional information you voluntarily provide in your message or during our correspondence.

We also collect limited non-personal technical data through standard server logs, including your IP address, browser type, and pages visited. This data is used solely for website security and general performance monitoring.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiry and prepare a personalised event proposal
• To communicate with you throughout the planning and delivery of your event
• To fulfil our contractual obligations as your event services provider
• To improve our services based on client feedback
• To comply with any applicable legal obligations

We do not use your personal information for unsolicited marketing, and we do not share or sell it to third parties for commercial purposes.

4. Sharing Your Information

We will only share your personal information in the following circumstances:

• With members of our own team who are involved in planning or delivering your event
• With venue partners or third-party suppliers, strictly on a need-to-know basis and only as required to deliver your event
• When required to do so by law, regulation, or legal process

We do not sell, rent, or trade your personal information to any third party.

5. Data Retention

We retain your personal information for as long as is reasonably necessary to fulfil the purposes described in this policy, including for the duration of any event engagement and for a reasonable period thereafter for follow-up and record-keeping purposes.

If you would like us to delete your personal information from our records, please contact us at the address below.

6. Your Rights

You have the right to: access the personal information we hold about you; request corrections to any inaccurate information; request that we delete your information where there is no compelling reason for us to continue holding it; and withdraw consent for any processing based on consent.

To exercise any of these rights, please contact us at hello@mapleleafcelebrations.com.

7. Cookies

Our website uses cookies to improve your browsing experience. For full details of the cookies we use and how to manage your preferences, please read our Cookie Policy.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

Maple Leaf Celebrations
Email: hello@mapleleafcelebrations.com
Phone: +1 566 583 3224
Website: mapleleafcelebrations.com